Retrofit resident portal

Keep residents engaged with a self-service web portal.

The human element of retrofit delivery

Between building surveys and funding applications, maintaining strong communication with residents can get lost along the way, resulting in inbound enquiries and dropout. The SuSy retrofit resident portal is the easy way to onboard residents and keep them up-to-date on programme progress. 

An online dashboard showing the progress of the user through a retrofit programme

Onboard, educate and engage

A retrofit programme is a hard sell when many people don’t understand what “retrofit” is and what the benefits are. The resident portal breaks it all down into easy-to-understand terms and shows bill savings for each individual home. Add case studies for that all-important social proof.

Every step of the way

With the online portal, there’s no need for residents to phone and email to check on progress. Residents can easily track where they’re up to and stay informed of what to expect. 

Make it your own

The resident portal is designed to be customised. We add your branding to keep it a consistent experience for your residents.

Combine with SuSy Insights for an end-to-end solution

Our analytical platform helps you identify the most suitable properties for retrofit schemes.

Let's show you what we can do

To arrange a demo of the resident portal, send us an email at


The cost depends on how many user accounts you will need to support and any bespoke setup requirements. Get in touch to discuss your needs.

The portal can be fully customised to your brand, so it looks consistent with your website. Then you simply add a link on your website.

The portal was specifically designed to help householders whose home is being retrofitted via the PAS 2035 framework. The progress tracking feature helps residents keep track of the many steps in the PAS 2035 process.